Popular – Privacy and Data Usage Policy

At Popular, we value your trust and are committed to protecting your personal information. This document explains what data we collect, how we use it, and with whom it may be shared when you interact with our app, website, or services.

1. Information We Collect

1.1 Data You Provide

We collect data that you voluntarily provide, such as when you:

  • Create or update your account
  • Request services
  • Contact our support team
  • Communicate with us through any channel 

This information may include:

  • Name, email address, phone number, postal address
  • Profile photo
  • Payment details
  • Order information and delivery instructions
  • Any other information you choose to share

1.2 Data Collected Automatically

When you use Popular’s services, we automatically collect data in these categories:

Location Data

  • Precise location (GPS and network-based) for placing or delivering orders, if you grant permission through your device settings.
  • Approximate location from your IP address to improve app/site performance.

Contact Data

  • If you allow access to your device contacts, we may read names and numbers to help with in-app interactions (e.g., verifying network connections or enabling calls from within the app). This data stays within the app unless you choose to share it.

Transaction Data

  • Details of the services you use, including type of service, date/time, charges, orders placed, and promotional referrals.

Usage & Preference Data

  • Information on how you interact with our platform, such as feature usage, preferences, and settings, collected via cookies or similar technologies.

Device Data

  • Device details such as model, OS version, unique identifiers, app versions, language preferences, mobile network, installed apps, and performance diagnostics.

Call and SMS Data

  • Metadata related to customer support interactions (e.g., phone numbers, time, and content of SMS/OTP messages).

Log Data

  • Server logs including IP address, access times, pages viewed, app crashes, browser type, and third-party referral sites.

2. How We Use Your Data

Popular may use your information to:

  • Provide, maintain, and enhance our services
  • Process orders and payments, and issue receipts
  • Develop new features and provide customer support
  • Improve app/site performance and personalize content
  • Prevent fraud, investigate issues, and ensure platform security
  • Send notifications, updates, offers, and relevant news
  • Conduct research, testing, and usage analytics

3. Sharing of Information

We may share your information under the following circumstances:

Through Services

  • With third parties to fulfill services requested by you (e.g., deliveries, promotions)
  • In public forums such as blogs or social media if you choose to share
  • With other apps or platforms you authorize

Other Cases

  • With Popular subsidiaries or affiliates for operational support
  • With vendors, service providers, and partners who help us deliver services
  • To comply with legal or regulatory requests
  • To protect the safety, rights, or property of Popular or others
  • During mergers, acquisitions, or restructuring
  • In aggregated/anonymized formats that do not identify you personally

4. Social Features

Popular may integrate with social platforms or sharing features. Depending on your settings, the actions you take on our platform may be visible to others. Please refer to those platforms’ policies for more information.

5. Analytics & Marketing

We may allow trusted partners to:

  • Measure and analyze audience behavior
  • Show relevant ads across the internet
  • Track and measure ad performance
    These partners may use cookies and similar technologies to recognize your device.

6. Your Choices

Account Information

You can edit your account details through the app/website at any time. Certain information may be retained for legal or business purposes (e.g., unpaid balances or fraudulent activity).

Access and Deletion Requests

You may request access to, correction of, or deletion of your personal data by writing to us at: privacy@popular.com. We will process these requests as per applicable law.

Location and Contact Data

You can manage permissions for location services and contacts through your device settings. Disabling them may limit certain features.

Promotional Messages

You can opt out of marketing emails or WhatsApp messages by following the unsubscribe instructions. Non-promotional messages related to your account or ongoing services may still be sent.

7. Updates to This Policy

We may update this policy periodically. Significant changes will be notified through the app, website, or email. Continued use of Popular services after such updates constitutes your consent to the revised policy.

Effective date: [Insert date here]
 Contact: For privacy-related inquiries, contact privacy@popular.com